Q: What kind of company is BikiCoin?
BikiCoin was founded in June 2018 and registered in Singapore. BikiCoin is a global trading platform in digital cash and is committed to providing the safest, most stable and most efficient trading services to users around the world. BikiCoin has launched a subversive " trading is mining, price limit of per day" model, which has brought new experience and income protection to users. BikiCoin has already received millions of USD investment from several investment funds such as SeeFund and ChainUP Capital. Its core team is from Google, Microsoft and first-line investment institutions. The team members are all early investors and blockchain researchers in cryptocurrency and have rich experience in research and development of cryptocurrency.
II.Registration and Login
Q: No SMS verification code was received
The message may be delayed. Please try again and make sure the phone is down, the signal is good, and the message is not blocked. If the above operation is useless, please initiate a question on our website ( select the account in the upper right corner of the website and click to initiate a question ), and inform your registration place and mobile phone number, and we will reply to you as soon as possible.
III. Charging currency
Q: How long does it usually take for each currency to recharge?
Since the digital cash recharge requires block confirmation, the confirmation time varies from 10 minutes to 1 hour in general. The number of block confirmations for each currency of BIKI COIN is as follows:
BTC Block Confirmation Times 1 Time
LTC Block Confirmation Times 1 Time
BCH Block Confirmation Times 1 Time
The ETH block has been confirmed 30 times
ETC Block Acknowledgements 120 Times
Xem Block Acknowledgements 15 Times
BIT CNY Block Confirmation Times 1 Time
ERC 20 currency block confirmed 30 times
Delay may occur due to block chain network. Please wait patiently. If the time-out is too long, please contact the customer service personnel.
Q: What are the block chain tour devices in digital cash such as BTC and ETH?
* ERC 20 currency can query HTTPS: / / EtherScan. IO directly on ETH Tour
Q: Why hasn't the order been closed?
Please check your listing price to see if it provides a competitive price. You can cancel the order and re-hang the price of the opening to close the deal quickly, or you can choose the market price list to place the order.
Q: How to deal with order transaction exception?
Please ask questions on the official website and submit the login account number, abnormal order screenshots and other relevant information. We will deal with them as soon as possible after receiving them.
- Asset Safety
Q: Do you need KYC for cash withdrawal?
To raise money means to raise your digital cash assets to other addresses ( such as wallets and exchanges ); Cash withdrawal means that you sell BIT CNY in French currency. When the premise currency does not need KYC, cash withdrawal does not need KYC.
Q: How do I untie Google Verification if I can't receive text messages?
Please record an authentication video and send it to the customer service mailbox ( email@example.com ). Biki COIN will reconfirm it and handle it as soon as possible.
* The authentication video requires: holding an ID card in one hand and a4 paper in the other ( it says: 201x XX, XX, XX, name, BIKI COIN login account, application to cancel Google authentication ) and says: I am XX, because XX, so I want to apply to cancel Google authentication.
- Real Name Verification
Q: The authentication data upload was unsuccessful.
Please confirm the size of the picture you uploaded and control it within 1m. Thank you.
Q: Authentication failed.
Please confirm whether the photo's face is too far back and up. It is recommended that the face be closer to the lens and the head not too close to the top of the photo.